Shipping & Returns
New Zealand: Exciting news! Spend $30 or over and the shipping is FREE!
All orders under $30 in value ship via Pass the Parcel couriers at a flat rate p&p cost of $6.50. Our delivery target is 2-3 days excluding rural areas which may take a few extra days.
Australia: We ship via NZ Post at a flat rate cost of $12.00 NZD. Delivery target 7-10 days.
The Rest of the World: We ship at a flat rate cost of $19.00 NZD. Please use www.xe.com to calculate cost in your currency, you may get a pleasant surprise at how affordable it is.
Note: While 100% care is taken, A Dozen Ideas takes no responsiblity for overseas items that are lost, stolen or undelivered under standard delivery options. An overseas courier is available at increased cost, please contact us for pricing on firstname.lastname@example.org.
A Dozen Ideas has a 7 days returns policy. We do not offer exchanges.
We're proud of our little shop here at A Dozen Ideas so we want you to be happy with your purchases. If you have any questions concerning your items once they arrive, please contact us straight away on email@example.com.
The cost of returning an item is the responsibility of the buyer unless there is a fault in the product. Your original shipping and handling cost is non-refundable. Ownership of the the item remains with the the buyer until it is delivered to us so we suggest using trackable postage options to ensure delivery.
*All INTERNATIONAL sales are final. All items are sent NZ Post and we are not responsible for customs or customs charges so please familiarise yourself with these before purchase. Overseas orders are unable to be refunded or repaired.
Only regular priced items may be refunded, SALE ITEMS cannot be refunded.
Please note that I spend a lot of time trying to source high quality materials. I handcraft all of my jewellery items myself with materials of various origins. Many of my beads are handcrafted by local and overseas artisans, this means there could be variations in colours and shapes of the beads and other jewellery components. I enjoy the uniqueness and eclectic look this adds to my jewellery. Many of my items are plated, this means the colour of chain and other metal items may change over time. This is the nature of the materials used and can only be avoided by using solid silver or solid gold, instead of the plated items I currently use. This change in colour cannot be classed as a product fault and adds to the charm of the item.